ARTICLE 1. DEFINITIONS
1.1. Worldwide Heart Resorts: The one-man business Worldwide Heart Resorts, located in Leusden and registered with the Chamber of Commerce under file number 32140678.
1.2. The customer/user shall mean the natural or legal person who has entered into an agreement with Worldwide Heart Resorts.
1.3. The term ‘general conditions’ means the whole of the provisions set out below.
1.4. Services: All services provided by Worldwide Heart Resorts for the customer. This includes, but not limited to, the provision to the customer/user of a platform for enterprising lightworkers where they will be given a platform to show themselves through a membership with access to a forum, knowledge banks, e-books, articles in magazines, access to events, Stay in resorts and the possibility to rent out a private location of resorts where Worldwide Heart Resorts mediates. Also offering products via the platform.
1.5. Platform: Worldwide Heart Resorts provides a search service platform in which resort owners offer their resort for rental purposes.
1.6. Landlord: Owner of a resort.
1.7. Conciliator: Worldwide Heart Resorts.
1.8. Tenant: The guest who rents a resort from a landlord through Worldwide Heart Resorts.
1.9. Agreement: The agreement between Worldwide Heart Resorts and the customer under which Worldwide Heart Resorts will perform the service.
1.10. Lease: The agreement concluded between the customer and the landlord concerning the rental of the landlord’s resort.
1.11. Information: All data from the customer.
1.12. Advertisement: Offer to rent a resort and its terms and conditions.
1.13. Website: www.worldwideheartresorts.com and www.wendylorist.nl

ARTICLE 2. APPLICABILITY
2.1. These general terms and conditions shall apply to all offers made by Worldwide Heart Resorts, tenders submitted, agreements concluded, services rendered, other acts carried out, unless otherwise agreed in writing.
2.2. By signing an agreement or order confirmation with Worldwide Heart Resorts or by agreeing through the platform by placing a reservation or by e-mail, the Customer declares that he has taken note of these Worldwide Heart Resorts terms and conditions and that he has agree to these terms and conditions.
2.3. In the event of conflict between these general terms and conditions and agreements made in an agreement, the provisions of the agreement shall prevail.
2.4. These terms and conditions shall also apply to acts of third parties (lessor excluded) hired by Worldwide Heart Resorts for the performance of the delivery or service.
2.5. The applicability of the customer’s general terms and conditions shall be rejected by the use of these general terms and conditions.

ARTICLE 3. OFFERS AND OFFERS
3.1. Worldwide Heart Resorts shall indicate in the offer which services are offered and the amounts due to the Customer upon acceptance of the offer.
3.2. If it is found that the information provided by the customer in the application or agreement was incorrect, Worldwide Heart Resorts shall have the right to adjust the prices and other conditions in question.
3.3. All prices communicated by Worldwide Heart Resorts are amounts’s euros, including VAT and other taxes and/or fees, unless expressly stated otherwise.
3.4. Offers are not automatically valid for follow-up bookings.
3.5. Worldwide Heart Resorts reserves the right to invoice a deposit of a percentage to be determined of the total booking to the customer before the booking becomes final.3.6. Worldwide Heart Resorts reserves the right to change prices in the interim. If the prices of services offered rise after the conclusion of the agreement, the customer is entitled to cancel the agreement as of the date of the price increase. Price increases resulting from a statutory regulation or provision are excluded.
3.7. Worldwide Heart Resorts reserves the right to increase prices annually by a percentage equal to the increase in consumer price index established by CBS. This increase in prices does not give the customer the right to dissolve the agreement.
3.8. Agreements concluded through the platform relating to the sale of products to third parties shall be concluded between the customer and the third party. Worldwide Heart Resorts is expressly not a party to this agreement. Any liability in respect of these agreements rests with the customer.
3.9. The Customer’s terms and conditions shall apply during the conclusion of the agreement between the Customer and the Third Party. The customer shall make these terms available to the third party prior to the conclusion of the agreement.
3.10. Any complaints arising in connection with Articles 3.8 and 3.9 shall be dealt with or dealt with directly between the customer and the third party.

ARTICLE 4. AGREEMENT
4.1. An agreement shall be concluded from the moment the Customer makes in any way a notification to Worldwide Heart Resorts including the acceptance of a tender.
4.2. Following the conclusion of an agreement, it may only be amended by mutual approval.
4.3. Following the conclusion of an agreement, Worldwide Heart Resorts shall implement the services within a competent time.
4.4. Worldwide Heart Resorts shall have the right to have certain services performed by third parties without having to inform the customer thereof. If additional costs are incurred by third parties through the performance of the service, these will be passed on to the customer after consultation.
4.5. Changes to the original agreement between the Customer and Worldwide Heart Resorts shall not be valid until such changes have been accepted by both Parties by an additional or amended written agreement.
4.6. If the customer wishes to dissolve or cancel an agreement with Worldwide Heart Resorts, he shall only be entitled to do so if he proceeds to compensation for the work carried out so far or in the event of cancellation thirty percent of the fee agreed in the order confirmation. Cancellations of bookings for a resort can be made free of charge up to 3 weeks after the booking.
4.7. If the customer requests a booking via e-mail or makes a booking via the platform, the tenant enters into an agreement with the landlord of the resort. The landlord shall make a lease with the tenant immediately after the booking or upon arrival at the resort. Worldwide Heart Resorts acts as a mediator only Therefore, an agreement between the tenant and Worldwide Heart Resorts will never be reached with regard to the rental of the resort.
4.8. During the conclusion of the lease between the lessor and the lessee,the terms and conditions of the landlord shall apply. The landlord shall make these conditions available to the tenant prior to the signing of the lease.

ARTICLE 5. RIGHTS AND OBLIGATIONS FOR WORLDWIDE HEART RESORTS
5.1. Worldwide Heart Resorts warrants that the assignment it has been given can be performed to the best of its ability, subject to adequate care and craftsmanship.
5.2. Worldwide Heart Resorts shall endeavor to protect the data that Worldwide Heart Resorts stores for the Customer in such a way that such data is not available to unauthorized persons.
5.3. In the event of a customer complaint concerning the services provided, Worldwide Heart Resorts shall consult with the customer on a mutually appropriate solution.
5.4. Worldwide Heart Resorts shall maintain the confidentiality of all confidential information obtained during the cooperation or from other sources under the agreement between the Customer and Worldwide Heart Resorts. Information shall be considered confidential if communicated by the other party or if this is demonstrated by the standards of reasonableness and fairness.
5.5. If, due to unforeseen circumstances or force majeure, Worldwide Heart Resorts is obliged to cancel the reservation on behalf of the lessor, Worldwide Heart Resorts shall endeavor to offer an equivalent alternative. If this is not possible or if the tenant refuses this offer, the lease agreement with the landlord will be dissolved and the landlord will refund the already paid booking. For any further damage, only the landlord shall be liable.

ARTICLE 6. RIGHTS AND OBLIGATIONS FOR THE CUSTOMER
6.1. The customer shall, in principle, comply with the provisions laid down in these conditions, unless otherwise agreed.
6.2. The Customer shall provide Worldwide Heart Resorts with all appropriate information that the Customer may reasonably provide is necessary for the proper performance of the Agreement. In any event, the Customer is obliged to inform Worldwide Heart Resorts of any changes in personal data, company data or other information requested by Worldwide Heart Resorts without delay.
6.3. If, except for Article 6.2, the information necessary for the implementation of the Agreement has not been provided to Worldwide Heart Resorts in good time, Worldwide Heart Resorts shall have the right to suspend the execution of the agreement and/or to charge the customer the additional costs resulting from the delay.
6.4. The Customer shall immediately inform Worldwide Heart Resorts in writing of any changes in name, address, email and upon request, his/her bank number.
6.5. In the event of complaints about the services provided by Worldwide Heart Resorts, the Customer shall notify these complaints to Worldwide Heart Resorts within 8 days of delivery of the service, but not later than one month after completion of the full contract. The Customer indemnifies Worldwide Heart Resorts one year after delivery of all services of all legal claims arising from services provided.
6.6. The customer shall make his own copies of all the data as defined in Article 6.2 which Worldwide Heart Resorts requires for the implementation of the agreement. In the event of a loss of this data, Worldwide Heart Resorts shall not be liable for the resulting damage.
6.7. When Worldwide Heart Resorts provides login information to the customer, the customer is responsible for this information. Worldwide Heart Resorts is not liable for misuse or loss of login information and may rely on the customer to be the person logging in using the login information provided to the customer.
6.8. The Customer shall maintain the confidentiality of all confidential information obtained during the cooperation or from other sources under the agreement between the Customer and Worldwide Heart Resorts. Information shall be considered confidential if communicated by the other party or if this is demonstrated by the standards of reasonableness and fairness.
6.9. The Customer shall at all times be responsible for the content of the messages sent via and within the Platform. Messages sent by Customer via or within the Platform shall not contain discriminatory, pornographic, offensive or threatening content or in any way violate the law. Worldwide Heart Resorts is at all times entitled to remove or modify this information without giving any reason and to remove the customer from the platform.

ARTICLE 7. DELIVERY AND DELIVERY TIME
7.1. The delivery period to be applied by Worldwide Heart Resorts varies by contract and shall be determined in consultation with the customer. The delivery time specified by Worldwide Heart Resorts starts after the agreement has been concluded and upon receipt of all necessary data from the customer.
7.2. A delivery period established by Worldwide Heart Resorts may never be considered a fatal period. Worldwide Heart Resorts is not legally in default due to the mere exceeding of a delivery period.
7.3. If the delivery period is exceeded by more than thirty days, the Customer shall be entitled to terminate the agreement only if Worldwide Heart Resorts, after a proper and as detailed written notice of default, which shall provide a reasonable period for the discharge of the defect, imputable failure to fulfill the essential obligations under the agreement.
7.4. The Customer shall be obliged to do what is necessary to enable timely delivery by Worldwide Heart Resorts, including by providing complete, correct and clear data in good time as provided for in Article 6.2.
7.5. If the customer does not or does not have the necessary data available to Worldwide Heart Resorts in good time and the execution of the assignment is delayed, the resulting additional costs will be borne by the customer. 7.6. In the event of a delay in delivery by Worldwide Heart Resorts, Worldwide Heart Resorts shall notify the customer by email.
7.7. The obligation to supply Worldwide Heart Resorts shall be fulfilled, subject to proof of opposition, as soon as the goods delivered by Worldwide Heart Resorts have been presented to the Customer once.

ARTICLE 8. PAYMENT
8.1. The customer’s obligation to pay shall commence on the day on which the contract is concluded.
8.2. All invoices sent by Worldwide Heart Resorts shall be paid by the Customer within 14 days, unless otherwise agreed in writing.
8.3. If the customer does not fulfill his payment obligation in time, the customer shall be in default by law without further notice of default being required.
8.4. In the event of late payment, Worldwide Heart Resorts may decide to “on hold” its activities until the time of payment. If a late payment occurs regularly, Worldwide Heart Resorts may decide to terminate the assignment unilaterally.
8.5. In the event of a late payment, the customer shall be subject to the statutory (commercial) interest in addition to the amount due, it shall be obliged to pay a full compensation of both extrajudicial and judicial collection costs which amount to at least 15% of the invoice amount with a minimum of €150,- excluding vat and also the costs for lawyers, lawyers, bailiffs, debt collection agencies and any judicial proceedings before the court or court.
8.6. The claim for payment shall be payable immediately if the customer is declared bankrupt, applies for a suspension of payment, or if the customer’s assets are seized in general, dies the customer and, if it is wound up or dissolved, as well.
8.7. In the above cases, Worldwide Heart Resorts shall also have the right to terminate or suspend the performance of the agreement or any part of it which has not yet been carried out without notice of default or judicial intervention, without any right to compensation for any damage to the customer which may arise as a result.
8.8. The customer agrees that Worldwide Heart Resorts electronically invoices. If the customer wishes to receive an invoice by post, Worldwide Heart Resorts reserves the right to charge additional costs of à €2,50 per invoice.
8.9. The Customer may submit written objections to invoices sent by Worldwide Heart Resorts to Worldwide Heart Resorts within seven days of the date of invoice. Upon receipt of the objection, Worldwide Heart Resorts will investigate the correctness of the invoice amount. Objections to invoices sent do not suspend the customer’s payment obligation
8.10. All services provided by Worldwide Heart Resorts shall remain the property of Worldwide Heart Resorts until all amounts due by the Customer have been paid to Worldwide Heart Resorts. 8.11. If payment is made by direct debit but collection is not possible, for example due to insufficient balance in the customer’s account or due to an account number incorrectly specified by the customer, the customer will be charged €10,00 administration fee per unsuccessful direct debit.

ARTICLE 9. RESERVATION OF OWNERSHIP & INTELLECTUAL PROPERTY
9.1. All intellectual property rights to all documentation, e-books, articles, magazines, strategies developed or made available within the framework of the services; Photographs’s, texts, websites, designs and preparatory materials thereof are exclusively held by Worldwide Heart Resorts unless otherwise agreed in writing. If the customer places content on the platform, the customer is and remains the copyright owner of this content.
9.2. The services provided by Worldwide Heart Resorts may never be reproduced or resold, in whole or in part, unless otherwise agreed in writing.
9.3. The content of the website and the platform, including but not limited to: The texts, images, design, trademarks, posted content and domain names, are the property of Worldwide Heart Resorts and are protected by copyright and intellectual or industrial property rights that exist under applicable law. Users of the website are not permitted to reproduce or make available the website and/or the platform or any part thereof without the permission of Worldwide Heart Resorts.
9.4. All copyrights and intellectual property on human spirit products developed by Worldwide Heart Resorts shall be and remain the exclusive property of Worldwide Heart Resorts, unless the rights are purchased or otherwise agreed.
9.5. All information published by the Customer through the services provided by Worldwide Heart Resorts shall remain the property of the Customer.
9.6. Worldwide Heart Resorts is not responsible for any information/content that the customer places on the servers and/or platform of Worldwide Heart Resorts. If the information/content posted by the Customer in any way infringes the rights of third parties or is in breach of law and regulations, the Customer shall indemnify Worldwide Heart Resorts against any claims for damages that third parties may claim as a result of this action by the Customer.
9.7. Any act contrary to Articles 9.2 and 9.3 shall be regarded as an infringement of copyright.
9.8. In the event of an infringement, Worldwide Heart Resorts shall be entitled to compensation at least twice the license fee it charges for such use without losing the right to any compensation.
9.9. The Customer shall at all times be responsible for the content of the content posted on the Forum. Content published by the Customer within the Platform shall not contain discriminatory, pornographic, offensive or threatening content or in any way violate the law. Worldwide Heart Resorts is at all times entitled to remove or modify this content without giving any reason and to remove the customer from the platform. Refunds of any monies paid are excluded.
9.10. The (log-in) data concerning the platform provided to the customer by Worldwide Heart Resorts may never be shared with third parties.

ARTICLE 10. LIABILITY
10.1. Any agreement between Worldwide Heart Resorts and the Customer is to be described as an exercise agreement. Worldwide Heart Resorts can never be held liable for any results that have not been achieved.
10.2. In the event of Worldwide Heart Resorts being held liable in accordance with Article 10.1, any liability shall be limited to compensation for direct damages up to a maximum of 2 times the amount of the price stipulated for that agreement (incl. VAT). This amount does not exceed €1.000,= and in any case at all times is limited to a maximum amount that the insurer will pay to Worldwide Heart Resorts in the case in question. In the event of a dution agreement, any liability shall be limited to compensation for direct damages up to the amount of the last invoice paid by the customer.
10.3. In addition to Article 10.2, Worldwide Heart Resorts shall be liable only for direct damage. Direct damage shall be understood to mean only:
● the reasonable costs to determine the cause and extent of the damage, in so far as the determination relates to injury within the meaning of these conditions:
● any reasonable costs incurred to have Worldwide Heart Resorts’ poor performance covered by the agreement, to the extent that they can be attributed to Worldwide Heart Resorts:
● reasonable costs incurred to prevent or reduce damage, provided that the customer proves that these costs have resulted in the limitation of direct damage as referred to in this article.10.4. Worldwide Heart Resorts excludes any liability for indirect damage caused by the use of services provided by Worldwide Heart Resorts, except in cases where the damage is caused by intent or gross negligence on the part of Worldwide Heart Resorts.
10.5. Worldwide Heart Resorts shall in any event never be liable for: Consequential loss, loss of savings, loss of business interruption, loss of profits and damage caused by loss of data when executing the agreement.
10.6. The Customer shall indemnify Worldwide Heart Resorts against all claims for damages that third parties may make in respect of damages that have in any way been caused by the unlawful or careless use of the services of Worldwide Heart Resorts provided to the Contractor.
10.7. Worldwide Heart Resorts shall never be liable for the manner in which the customer has taken the information.
10.8. Worldwide Heart Resorts shall never be liable as an intermediary for any damage or personal injury caused in or around the resort. In such a situation, the landlord shall be the other party with which the lease agreement is concluded and shall bear full liability. If the customer wishes to hold the lessor liable, Worldwide Heart Resorts will provide the customer with the means and contact details required.
10.9. Worldwide Heart Resorts is committed to ensuring that the customer can use the platform on which the content of the online content is available. However, Worldwide Heart Resorts does not provide any guarantee that the platform in question will never become obsolete and therefore accepts no liability for the (temporary) unreachable platform.

ARTICLE 11. INTERRUPTION OF SERVICES AND FORCE MAJEURE
11.1. Worldwide Heart Resorts shall not be bound by its obligations under the Agreement if fulfillment has become impossible due to force majeure. If the force majeure continues for a period of 60 days, both parties are entitled to dissolve the agreement. What has already been performed under the agreement is then calculated in proportion.
11.2. Worldwide Heart Resorts is dependent on the cooperation, services and supplies of third parties in its activities, which Worldwide Heart Resorts has little or no influence on. Worldwide Heart Resorts cannot therefore be held liable in any way for any damage arising from a situation in which the deficiency is due to a third party with whom Worldwide Heart Resorts has entered into an agreement.
11.3. In addition to the provisions of paragraph 11.2, force majeure is certainly understood to mean all the things that have been adopted in law and case law.
11.4. Force majeure is defined in these general conditions as any circumstance independent of the will of Worldwide Heart Resorts – even if it was already foreseen at the time of the conclusion of the agreement – that prevents fulfillment of the agreement from continuing or temporarily including but not It is understood only: Strike, excessive absenteeism of Worldwide Heart Resorts personnel, transport difficulties, fire, government measures, epidemics, Pandemics, business failures at Worldwide Heart Resorts, non-performance by Worldwide Heart Resorts suppliers that could cause Worldwide Heart Resorts to fail to fulfill its obligations toward the customer, as well as other serious failures in the Worldwide Heart Resorts company or its suppliers.
11.5. In the event of force majeure, Worldwide Heart Resorts shall also have the right to extend the term of delivery by force majeure or to the extent that it has not yet been implemented, To dissolve without Worldwide Heart Resorts being held in any form to pay any compensation, except under the provisions of Section 78, Book 6 of the Dutch Civil Code.

ARTICLE 12. TERM OF AGREEMENT AND TERMINATION
12.1. Where the agreement relates to the provision of services on a regular or otherwise regular basis, the agreement shall in principle be entered into between the parties for a period of 12 months, unless otherwise agreed.
12.2. The Customer shall not be entitled to terminate the contract in the interim, without prejudice to the other provisions of these general terms and conditions.
12.3. Both Parties, both the Customer and Worldwide Heart Resorts, shall have the power to terminate the Agreement only if the other Party, after a proper and as detailed written notice of default, which shall provide a reasonable period for the discharge of the deficiency, imputable failure to fulfill the essential obligations under the agreement.
12.4. In addition to the provisions of Article 8.3, Worldwide Heart Resorts may terminate the Agreement without notice of default and without judicial intervention by written notification with immediate effect in whole or in part if there are urgent reasons, including in any event cases where: • client is granted (provisional) suspension of payment; • bankruptcy is requested or declared in respect of the customer; • there is a suspicion that the customer cannot fulfill his or her obligation to pay in the event of an extension of the agreement; • Customer acts in violation of public policy or good practice, or any obligation arising from the agreement with Worldwide Heart Resorts; • Customer infringes third party rights; • Customer acts in violation of reasonable Worldwide Heart Resorts guidelines or instructions; • customer does not respond to correspondence by e-mail, telephone and/or writing or registered letter; • in the event of recurring payment problems. Worldwide Heart Resorts will be due to this termination as stated in article 12.4, no compensation shall be payable.
12.5. If, at the time of dissolution as referred to in Articles 12.2 and 12.3, the Customer has already received performance for the performance of the Agreement, such performance and the related obligation of payment shall not be subject to cancellation. Amounts invoiced by Worldwide Heart Resorts prior to the dissolution in connection with what it has already performed or delivered in implementation of the agreement shall remain due without prejudice to the provisions of the previous sentence and shall become payable immediately at the time of the dissolution.
12.6. Worldwide Heart Resorts reserves the right to amend its general terms and conditions, including existing agreements. If Worldwide Heart Resorts changes its terms, it will inform the customer accordingly. The customer is then free to dissolve the agreement from the moment the new terms and conditions are applied or until no more than seven days after the entry into force of these new terms and conditions.

ARTICLE 13. CONFORMITY
13.1. Worldwide Heart Resorts shall, in the implementation of the Agreement, pursue as far as possible the desired result agreed in the tender. If, in the opinion of the customer, the results delivered do not correspond to the intended result agreed in the tender, the customer and Worldwide Heart Resorts will consult to have the delivered results met.
13.2. In addition to the provisions of Article 13.1, the costs of the additional work referred to in that Article shall be invoiced to the customer in accordance with the normal rate of Worldwide Heart Resorts, Unless the customer, in its opinion, can demonstrate to Worldwide Heart Resorts that the deviations in the result are due to the poor performance of the agreement on the part of Worldwide Heart Resorts.
13.3. Should it be established that the default of the services to be provided by Worldwide Heart Resorts will be for Worldwide Heart Resorts, the Customer shall not be entitled to compensation or cancellation of the agreement, except as provided in these terms and conditions.

ARTICLE 14. SPECIAL PROVISIONS CONCERNING EVENTS
14.1. Refund of the ticket(s) purchased by the customer for an Worldwide Heart Resorts event is only possible if it concerns a private customer. The customer who has purchased a ticket in the course of his/her profession or business shall not be entitled to a refund of the ticket. The customer is therefore entitled at all times to transfer the entry certificate to another person as long as the person meets the same entry conditions.
14.2. Worldwide Heart Resorts reserves the right to remove participants from events if the participants, through conduct, obstruct the execution. Refunds on paid funds are excluded.
14.3. Worldwide Heart Resorts is entitled to cancel an event if there are not enough participants.
14.4. If Worldwide Heart Resorts is forced to move an event due to force majeure (as mentioned in Article 11), the Customer reserves the right to attend the event before the date to be determined. If the customer cannot be present at the event on the new date, the customer will receive a refund of the money paid within 14 days to the account number with which the ticket was purchased.

ARTICLE 15. GENERAL PROVISIONS ON BOOKINGS AND WORLDWIDE HEART RESORTS ROLE
15.1. Worldwide Heart Resorts shall provide a platform on which landlords/hosts can offer their own resort for rental. Worldwide Heart Resorts will not become a party to a contractual relationship between the lessor and the lessee.
15.2. In addition to these general terms and conditions, all rules, standards, policies, requirements, cancellation policy etc. as defined in the advertisement shall apply.
15.3. The booking gives the right to access the resort for the period booked by the tenant.
15.4. Worldwide Heart Resorts shall ensure that users of the platform can use the platform as intended. However, Worldwide Heart Resorts cannot control this. However, Worldwide Heart Resorts checks that the ads meet the quality and fitness criteria and removes the ads that do not meet. If an advertisement is removed, the landlord will be informed. If disposal occurs several times, the landlord will no longer be able to place ads.
15.5. Problems arising between the lessor and the lessee must be resolved initially between the lessor and the lessee. If the problem cannot be resolved, Worldwide Heart Resorts will act as a contact. As soon as Worldwide Heart Resorts interferes with the dispute, the lessor and the lessee agree to the solution that Worldwide Heart Resorts proposes. This solution is binding in this case.
15.6. When problems arise, the lessor must respond to the problem within 24 hours and remedy the problem as soon as possible.

ARTICLE 16. GENERAL PROVISIONS TAXES, CANCELLATIONS, PROBLEMS, REFUNDS AND MODIFICATIONS
16.1. The lessor shall be liable for collecting and paying the statutory VAT, tourist tax and any other taxes applicable. The amounts mentioned on the platform include all taxes.
16.2. If the tenant wishes to cancel a booking, this is only possible up to three weeks after the booking has been made, unless another cancellation policy has been included in the advertisement.
16.3. If the tenant wishes to cancel a booking due to force majeure, the tenant must contact the landlord. The tenant may be entitled to a partial or full refund under the policy of mitigating circumstances.
16.4. The lessor and the lessee shall be responsible for any changes in the booking and any additional amounts, surcharges, refunds or taxes related to the changes in the booking.

ARTICLE 17. GENERAL PROVISIONS TENANTS RESPONSIBILITIES
17.1 the tenant is responsible for the use of the resort and is also responsible for the use of the resort by any guests invited to the resort.
17.2. The tenant must leave the resort in the same way as in the state in which the resort was found.
17.3. The lessee shall comply with the applicable laws and regulations and the rules of conduct established by the lessor at the resort. 17.4. In the event of a booking in which minor is present, the tenant must have permission to take the minor to the resort and to show this permission. The tenant is also responsible for the minor and the supervision of that minor.

ARTICLE 18. GENERAL TERMS MANAGE ADVERTISEMENT
18.1. The Worldwide Heart Resorts platform allows the lessor to place advertisements relating to the rental of resorts.
18.2. The lessor shall be responsible for the contents of the advertisement. The content of the ad and the availability of the resort must be up to date and accurate at all times.
18.3. The lessor is obliged to match the advertisement with the reality.
18.4. The ad shall include the rental price, other charges such as cleaning fees, resort fees, deposits, offline charges and any other rules or requirements applicable to the rental.
18.5. The lessor shall be responsible for the understanding and compliance with all laws, rules, regulations and contracts with tenants applicable to the advertisement and the hiring of the resorts.
18.6. Additional rules and conditions must be added or notified to the lessee before a booking is made by the lessee.
18.7. If the landlord has questions about local law, legal advice must be sought.

ARTICLE 19. OTHER PROVISIONS AND APPLICABLE LAW
19.1. If any provision of these general terms and conditions is null and void or destroyed, the other provisions of these general terms and conditions shall remain in full force and Worldwide Heart Resorts and the Customer shall enter into consultations with a view to agreeing new terms to replace the null and void or void provisions, in which the aim and scope of the null and void or annulled provision are respected as far as possible.
19.2. If the Customer includes in his order provisions or conditions which differ from, or do not appear in, these terms and conditions shall be binding on Worldwide Heart Resorts only if and to the extent that these are expressly accepted in writing by Worldwide Heart Resorts.
19.3. If Worldwide Heart Resorts deviates from the General Terms and Conditions on its own initiative in favor of the Customer, no rights can be derived from them by the Customer.
19.4. Both the Customer and Worldwide Heart Resorts are required to maintain the confidentiality of all information obtained under this Agreement.
19.5. Any purchase or other terms of the customer shall not apply.
19.6. Rights and obligations arising from an agreement may only be transferred by the customer to a third party if Worldwide Heart Resorts has given written permission for it.
19.7. All legal relations to which Worldwide Heart Resorts is a party shall be governed solely by Dutch law.
19.8. The Customer and Worldwide Heart Resorts shall seek to settle any disputes by mutual agreement and in the least before appealing to the courts.
19.9. Where mandatory rules do not provide otherwise, the competent court in the district of Central Netherlands shall have jurisdiction to hear disputes between Worldwide Heart Resorts and the customer.

version: january 2023